Refund policy
Stay Prayed Up
Last Updated: 01 January 2026
At Stay Prayed Up, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and unworn.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging where possible.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
• Items that have been worn, washed, altered, or damaged after delivery.
• Sale, clearance, or promotional items (unless defective).
• Gift cards (if applicable).
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed within 5–10 business days through the original payment method used for the purchase.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are:
• Defective
• Damaged upon arrival
• Incorrectly shipped
To request an exchange, please contact us with your order number and photos of the item.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Email: stayprayedupbrand@gmail.com
Phone/WhatsApp: 070 542 0129
Please include:
• Your order number
• A description of the issue
• Clear photos of the item
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Stay Prayed Up
Email: stayprayedupbrand@gmail.com
Phone/WhatsApp: 070 542 0129