Last Updated:January 01,2026
Returns & Refund Policy
At Stay Prayed Up, we want you to love every purchase. If you're not completely satisfied with your order, we offer a 14-Day Money-Back Guarantee from the date your order is delivered.
1. 14-Day Money-Back Guarantee
To be eligible for a refund:
- Your refund request must be made within 14 days of delivery.
- Items must be unworn, unwashed, undamaged, and in their original condition.
- All original tags and packaging must be included.
- Proof of purchase, such as your order number or receipt, is required.
Once your return has been received and inspected, we will confirm whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
2. 7-Day Returns & Exchanges
If you need to return or exchange an item due to size, colour, fit, or preference, you must contact us within 7 days of delivery.
Items must be:
- Unworn and unwashed
- In their original condition
- Free from damage, stains, or signs of use
- Returned with all original tags and packaging
Exchanges are subject to stock availability.
3. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 24–48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item received
- Clear photos showing the damage or issue, where applicable
If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, exchange, or refund.
4. Non-Returnable Items
We cannot accept returns or refunds for:
- Items that have been worn, washed, altered, or damaged after delivery
- Gift cards
- Clearance or final-sale items, where applicable
5. Return Shipping
Customers are responsible for the cost of returning an item when the return is due to change of mind, incorrect size, colour, or fit.
Stay Prayed Up will cover reasonable return shipping costs when the return is due to:
- A manufacturing defect
- An incorrect item being sent
- Damage that occurred during delivery
6. Refunds
After we receive and inspect your returned item, we will notify you of the outcome.
Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to an incorrect, defective, or damaged item.
7. How to Start a Return or Exchange
To request a return, refund, or exchange, please contact us with:
- Your full name
- Order number
- Reason for the return or exchange
- Photos of the item, where applicable
Stay Prayed Up
Email: stayprayedupbrand@gmail.com
Phone & WhatsApp: 0705420129
We’ll guide you through the next steps and help resolve your request as quickly as possible.
Thank you for choosing Stay Prayed Up. We appreciate your support and your trust in our brand.